Digital Governance, Inclusivity, and Service Excellence in Bangladesh: A Re-inventing Government Model Perspective

Md. Awal Hossain Mollah

Professor of Public Administration, University of Rajshahi, Rajshahi-6205, Bangladesh. 

Abstract

In an era of rapid technological advancement, governance has transformed profoundly, particularly in countries like Bangladesh. This paper examines Bangladesh’s digital governance landscape, focusing on the convergence of digital innovation, inclusivity, and service delivery. Through analyzing government initiatives, it explores the nation’s journey towards leveraging technology for socio-economic development. Central to this is the re-inventing government paradigm, emphasizing public sector reform for the digital age. Bangladesh’s diverse socio-economic landscape provides a compelling case study for understanding digital governance’s impact. Key to this transformation is inclusivity, ensuring all citizens benefit from digital advancements. Additionally, the paper discusses service excellence in digital governance, emphasizing efficient, transparent, citizen-centric services. It concludes that the re-inventing government model offers a comprehensive approach to advancing digital governance principles, promoting inclusivity, and driving sustainable development in Bangladesh.

Keywords: Digital governance, Bangladesh, Transformation, Inclusivity, Service delivery, Re-inventing government model, Government initiatives, Digital literacy, Service excellence

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